Go365 Accessibility Resources

Go365™ complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Go365 does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Multi-language interpreter services

If you (or someone you’re helping) have questions, you have the right to get help and information in your language at no cost. To talk to an interpreter, Contact Us or send an email message to accessibility@humana.com. See this information in other languages: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

Si usted (o alguien a quien usted está ayudando) tiene preguntas, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, póngase en contacto con nosotros o envíenos un correo electrónico a accessibility@humana.com. Ver esta información en otros idiomas: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

如果您(或您幫助的人)有任何問題,您有權使用您的母語免費獲得幫助和資訊。如欲聯繫口譯員,聯絡我們或發送電子郵件至 accessibility@humana.com. ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

Language assistance & alternative formats

For customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Go365:

  • Over-the-phone interpretation available in 200 languages
  • American Sign Language interpreters (in-person or video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English, and alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or request materials in alternative formats, please call Go365 Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

See the Humana Language Assistance Program [Humana Language Assistance Program and Alternative format (Cultural Competency) 2016.pdf] (1.5 MB) for a detailed description of our policy and program.

On Go365.com

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines  from the W3C Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touchscreens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Support representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please call Go365 Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

For complaints

If you feel you were discriminated against, or if Go365 or a healthcare provider did not accommodate your needs, we will promptly address the matter. Please call Go365 Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

If you believe that Go365 has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Michelle M. Griffin, PhD (FACHE) Civil Rights/LEP/ADA/Section 1557 Compliance Officer:
500 W. Main Street – 10th floor
Louisville, KY 40202
Phone: 1-877-320-1235
Fax: 1-877-320-1269
Email: mgriffin5@humana.com or accessibility@humana.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Michelle Griffin, PhD, Civil Rights/LEP/ADA/Section 1557 Compliance Officer is available to help you at the contact information listed above.

You can also electronically file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019
1-800-537-7697 (TDD – Telecommunication Device for the Deaf)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

For assistance or more information

For questions, assistance, or special accommodations, please call Go365 Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

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